A CoE is a shared unit within an organization that helps drive best practices, thought leadership, and innovation around a particular topic or area. CoEs can be in many shapes and sizes across organizations, but all share a common purpose: to help their organizations achieve excellence in a specific area. By centralizing experts and resources, a CoE can help streamline processes and ensure everyone is working with the latest information and best practices. It will result in enhanced organizational quality, performance, and efficiency. Last week, Automation Anywhere shared its vision for the success factors for establishing and maintaining a center of excellence. Let’s take a look at them.
- Clear objectives and strategy
A center of excellence needs well-defined objectives that follow the SMART principle: specific, measurable, achievable, relevant, and time-bound. Your strategy should outline how the CoE will operate, what resources it will need, what deliverables it will produce, and how those deliverables will help the organization achieve its objectives.
- Executive sponsorship
A center of excellence needs executive sponsorship from senior leaders in the organization to provide the resources and support required. The executive sponsor should also be a champion of the CoE within the organization and help promote its objectives and successes.
- Adequate funding
A center of excellence should have a dedicated budget that is sufficient to cover the costs of operating the CoE. It should cover activities such as training, staffing, and marketing.
- Skilled staff
Your CoE should have skilled and experienced professionals who can function well as a team. These people must have the knowledge and expertise to operate the CoE and train others on using resources more effectively to accomplish its objectives. If your CoE aims to deliver and enhance the quality of the organization’s products, you will need people who specialize in quality assurance and control.
- Effective processes
A center of excellence requires optimized processes that are reviewed regularly, updated, and communicated to all organization members to achieve the goals of the CoE and drive growth. This ensures seamless operations, better productivity, and fewer wasted hours.
- Quality tools and resources
The CoE should have access to the most cutting-edge tools and resources available. If the CoE aims to improve its marketing efforts, its staff should use up-to-date marketing software and data to stay ahead of the competition and keep pace with recent advancements.
- Continuous improvement
The CoE should strive to improve its processes and results. It should set goals for improvement, track its progress over time, and regularly review its objectives, strategies, and activities to address bottlenecks and make the necessary changes for better quality, performance, and efficiency.
