AEG Vision is a leading eye care group with approximately 230 eye doctor practices, operating in 12 states providing best-in-class comprehensive eye care to more than a million patients. With an ambitious goal to reach 500 stores in the next two years with rapid acquisitions and a focus on delivering top-notch eye care services, the group partnered with Nividous to develop a unified RCM (Revenue cycle management ) solution.
The solution is built using the Nividous platform that natively combines the capabilities of Artificial Intelligence, RPA, and a workflow engine. The combination of these three technologies has allowed the group to achieve $4M ROI in a year, including other benefits that include:
- 10% YoY increase in patient appointments without an increase in call center FTE
- 250K Hours of valuable time every year is saved for highly skilled staff
- $75M Claims payments per year
- $6M Claims are adjusted yearly
- 40% Improvement in time to integrate a new acquisition
- 9 Days DSO Reduction in a claim to cash
Testimonial
“Each successful document processing by Nividous Smart Bot using natively embedded AI capabilities takes only 5 minutes and saves $15 per hour. The efficiency of the claim processing cycle was improved by more than 80%, which enabled faster customer communication and the ability to upsell the services ten times more effectively. It has been over three years, and the project benefits have tremendously impacted the overall business practices and dependent operations.”
Satish Dave, CIO, AEG Vision
