Home AI, Generative AI, and Workflow Automations Brought Connected Workspaces to a New Level

AI, Generative AI, and Workflow Automations Brought Connected Workspaces to a New Level

by Ant Sh
AI, Generative AI, and Workflow Automations Brought Connected Workspaces to a New Level

A Connected Workspace is the integration of various office technology, allowing everyone to communicate and collaborate effectively. Lately vendors are quickly bringing AI and workflow automation capabilities to their platforms as part of their strategies to boost collaborative work management.

It’s not enough for a workspace platform to foster the ability to work collaboratively; it must also offer its users the ability to manage that work within the platform. Vendors are shaping their product strategies around enabling individuals and teams to work, communicate about their work and manage that work all from within one self-contained workspace.

Metrigy, an innovative research and strategic advisory firm, calls this product category “connected workspace,” and we focus on three core use cases:

  • centralized knowledge – providing support for a wiki or knowledge base that serves as an easily searchable single source of truth;
  • content collaboration and management – supporting content co-creation and iterative work in collaborative mode;
  • project/task management – enabling the ability to plan resources for and manage tasks and projects, end to end, while offering the means of communicating about status, etc.

Connected workspace platforms also may cater to a variety of other use cases, such as goal tracking and reporting; managing time, workloads, and other resources; and note taking.

Artificial intelligence, generative AI, and workflow automations are quickly becoming integral to connected workspaces. For instance, Asana has recently introduced customizable and adaptive bots for the Asana work management platform. These bots, called Asana AI teammates, will be able to help individuals and teams get work done. They will be capable of spotting goals at risk and suggesting remediation; completing tasks, triaging requests, assigning work, and otherwise keeping work flowing; and finding and helping to fix broken workflows or other issues. AI teammates, which are in beta now, will be added to Asana’s intelligence suite of AI-assistance tools, which already includes tools for building and automating workflows, generating status reports, creating executive summaries, and more.

Another company, Zoho announced it will be bringing Zia AI engine-powered capabilities to two of its core connected workspace applications for collaborative work management. The first of those applications is Zoho Projects, and the second is Zoho Notebook. Within Projects, Zia is enabling conversational search queries across the Zoho app universe, as well as delivering summaries of charts and analytics dashboards for improved insights. Additionally in Projects, Zoho is supporting an integration with OpenAI’s ChatGPT large language model for generating tasks and recommendations. Zia-powered summarization, task management, chart creation, and more also apply to Zoho Notebook. Zoho also introduced various workflow automation capabilities these and other collaborative work management apps.

No doubt, we’ll see these and other vendors continue to push more and more AI and automations into their connected workspaces supporting collaborative work management. Gaining traction beyond a team-level deployment to companywide implementation—the ultimate goal for many of these players—may very well depend on it.

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