Digital Business Solutions, Cloud, IoT and Enterprise connectivity support manager. Founder and Leader of Vodafone Egypt Robotic process automation squads with hands-on experience in large organizations agile transformation E2E journey. Several years of experience in telecommunications, Customer Experience and IT industries including people management, technical support, customer service, social media, digitization, field and back-office operations, technical training, testing, vendor management, commercial support, supply chain management. Fixed broadband connectivity service delivery and support expert with hands on experience across consumer and enterprise different sectors.