Entelgy Digital specializes in facilitating digital transformation through people and technology. The company operates in 8 countries: Argentina, Brazil, Chile, Colombia, Spain, Mexico, Peru, and the USA. Entelgy’s experts drive efficiency based on process automation, among other technologies, for the benefit of both client companies and the rest of the organization. Learn how using the Appian Low-code Automation Platform, including Appian RPA, Entelgy has transformed its customer billing workflows reducing the entire process by 35% in only two weeks.
Challenge
During the COVID-19 pandemic, Entelgy saw a steady rise in customer invoicing, a complex, high-volume activity that requires precision and directly impacts cash flow. As collection periods extended and associated costs rose, Entelgy realized it needed a more streamlined process. Automation was Entelgy’s first step in the path to digital transformation. Needing an easy-to-use platform to develop scalable automation solutions in a Cloud environment, Entelgy turned to Appian.
Solution
Apian provided centralized management and a global view of all automated processes and tasks, including customer invoicing. Appian RPA’s low-code and Java empowered Entelgy to create libraries that can be reused in other automation processes, optimizing development times in future projects.
Outcome
Entelgy achieved ROI quickly, automating its customer invoicing process in just two weeks from process identification and development through testing and deployment. The Appian solution reduced the average time for invoice collection by 20 days and it reduced the entire process time by 35%.
