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Automation 360 to Automate the Complaint Handling Process in Life Sciences

by sol-admin
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Life Sciences is a heavily regulated industry that has many challenges:

  • Compliance process workload is increasing
  • Manual and highly repetitive steps are extensive
  • Data entry necessitates massive human power
  • The human workforce needed for customer-centric activities

A clear example is that according to Automation Anywhere, one company spent 240,000 hours completing regulatory forms in just one year. That is 120 person-years of repetitive work! That’s why intelligent automation can be a game-changer for Life Sciences companies:

  • RPA and AI are helping to ensure zero errors and saving thousands of hours of manual labor
  • Automation streamlines communication
  • The human workforce focuses more on customers
  • Employees experience an elevated work life

In this real-world use case, you’ll see how RPA is used by a leading global company in order to automate the complaint handling process. Let’s watch the demo.