HFS interviewed more than 350 customers and partners to determine RPA software products’ positions in the list based on their ability to execute, innovate, and generate customer success.
“Of the ‘big three’ RPA leaders, Automation Anywhere was first to embed AI natively, launch a marketplace, and implement a cloud-native strategy, which have been key factors to its achievement of first place in our 2020 Top 10 report. In addition, customers cited ease of use and appreciate the company’s openness and incorporation of feedback into product development, flexibility with licensing, and creative professional services arrangements.”
Phil Fersht (founder and chief executive officer of HFS Research)
HFS credited Automation Anywhere for its innovation in five key areas:
- Industry pioneer
- Roadmap and vision
- Ease of use
- Scalability
- Customer input
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