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Automation Impact at Mercadinhos São Luiz (Brazil)

by sol-admin
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Mercadinhos São Luiz is a family-owned Brazilian supermarket chain serving Brazilians for ages. The company has 22 retail outlets and annual revenue of around $1 billion.

Challenge
Before Mercadinhos São Luiz decided to collaborate with one of the UiPath partners, P4Pro technology had been an integral part of supermarket operations. The company has a mature computing infrastructure in place, with customized business and market rules. Unfortunately, there was also a downside to this.

“The ERP used at Mercadinhos is old technology and in some situations, not even the bots can obtain the necessary information to perform their tasks from the screen, based on its composition. The technical challenge was how to allow the bot to access the information in the most accurate way possible, in some cases using advanced UiPath resources such as scanning the screen using OCR.”

Carlos Sérgio, Director, P4Pro

Automation Path
The automation team has deployed robots for store supply, a time-consuming manual task, requiring two hours of a worker’s day clicking, copying, and pasting. This task was assigned to bots and saved 1,000 hours of labor per month. And that was for just one supply issue that was done daily in each store.

The P4Pro team was also using RPA to automate other supplier interactions. The initial RPA project was considered such a success that there is now a queue of RPA requests from finance and other departments.

Márcio Falcão, the CIO at Mercadinhos São Luiz, also notes that automation makes dynamic processes like ordering fruits and vegetables safer and less prone to error. The act of analyzing processes as part of RPA also revealed inefficiencies and issues that weren’t even previously recognized, which has improved the processes further. ​

The operational improvements made possible by new RPA processes proved especially important during the pandemic. Many employees, especially workers who had been diagnosed with high blood pressure, diabetes, and other medical conditions, had to start working from home. Automation made it possible for these workers to continue to be productive and keep them on the payroll.