Last week, Parloa, a German contact center automation startup, announced that it raised €20 million (~$21.67 million) in a Series A funding round led by EQT Ventures, with participation from Newion and Senovo. These funds will be put toward customer acquisition efforts, opening a U.S. office and product R&D.
The Parloa platform brings together everything companies need to use AI in customer service, from speech recognition to natural voices. In addition, it offers an intuitive, user-friendly interface that can be operated without programming knowledge. Parloa combines a multitude of AI components, including its own AI modules as well as large language models like Generative Pre-trained Transformer (GPT) via Azure OpenAI Service. With Parloa, organizations can easily customize their experience to company-specific needs and knowledge — adapting to function most efficiently in their own workflows.
“A new era is beginning for the contact center industry. We believe that AI for customer communications will become one of the largest software markets in the world in the coming years. We are excited by Parloa’s team and convinced that Parloa’s unique technology will make a significant contribution to innovation in customer communications. I am pleased to be part of this exciting development.”Doreen Huber, Partner, EQT Ventures
“Our platform is already demonstrating the tremendous value AI tools bring to customer service — in very simple, groundbreaking ways. This represents a huge opportunity for companies, their employees, and their customers — and shows the immediate applicability and value of AI. Customer contact is a multi-billion dollar global market – and one of the first to be disrupted by AI. We have found an experienced international investor in EQT Ventures, who are actively supporting our further development and global expansion.”Malte Kosub, CEO, Parloa