Info-Tech Research Group is the world’s fastest-growing information technology research and advisory firm, serving over 30,000 IT professionals. The company produces unbiased and relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. Recently, the firm has published a new research blueprint that will enable organizations to support RPA delivery with strong collaboration and management foundations. Here are the details.
CHALLENGE
According to Andrew Kum-Seun, a Senior Research Analyst at Info-Tech Research Group, the biggest challenge with RPA is not the technology. Rather, it is the organizational changes required to bring the business and IT together to jointly own and deliver successful RPA bots. Info-Tech indicates that not every business capability is suitable for RPA. Regulations, corporate policies, process complexities, and ethics may impede the end-to-end automation that stakeholders expect. Many operating models do not enable or encourage the collaboration needed to evaluate business processes and underlying operational systems.
SOLUTION
Info-Tech’s blueprint, named “Build Your First RPA Bot,” is meant to help organizations find out how they should build their first RPA bot using Info-Tech’s methodology.
CRITICAL INSIGHT
- Manage your business and IT debt before you adopt RPA. RPA doubles down on your process inefficiencies, lack of operations and architectural standardization, and unenforced quality standards. RPA solutions will be fragile and prone to failure if debt is not managed.
- Adopt BizDevOps. RPA will not be successful if your lines-of-business (LOBs) and IT are not working together. IT must empathize with how LOBs operate and proactively support the underlying operational systems. LOBs must be accountable for all products leveraging RPA and be able to rationalize RPA’s technical feasibility.
- Start with RPA 1.0. Don’t get caught up in the AI and machine learning (RPA 2.0) hype. Evaluate the acceptance and value of RPA 1.0 to establish a sustainable and collaborative foundation for its delivery and management. Then use the lessons learned to prepare for future RPA 2.0 adoption. In many cases, RPA 1.0 is good enough.
To download the complete Build Your First RPA Bot blueprint, fill out this form.
