Maestro is well-known for its preferred Web Browser based cloud and on-premises PMS (Property Management System) solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups.
Challenge
Staffing is one of the most serious challenges facing the hospitality industry today. People are leaving hotels for the gig economy because they can work less, earn more, and strike a better work/life balance.
Motivation and Vendor Selection
To make hospitality jobs attractive once again and retain loyal, experienced employees, Maestro PMS partners with RobosizeME, a Czech RPA provider, to bring integrated, fully hosted, and managed RPA to independent hotels.
Solution
Now software bots can tackle tasks that hotel employees are required to do, but really don’t want to do. By transferring data entry processes for reservations, rates, guest profiles, invoices, credit-card payment processing and more to virtual robots, humans can be deployed to attend to guests. After all, that’s why people choose a career in hospitality in the first place.
The first integrated robot developed by RobosizeME for Maestro will be used for rate loading. The robot will identify corporate negotiated rates in a contract and upload that data into Maestro’s API, eliminating manual labor processes and increasing accuracy. Development of a virtual robot for credit-card payment processing is underway, and more RPA applications will be identified and added over time. All Maestro API robots are built, maintained, supported, and hosted by RobosizeME and include software licensing.
Testimonial
“By leveraging RPA technology and offsetting monotonous tasks, we are giving workers more time to interact with customers and hone the skills that originally drew them to hospitality. To be clear, virtual robots are NOT replacing people, just the grunt work that people don’t like to do. Hoteliers can now invest in RPA to ensure they are keeping their experienced teams who are remaining loyal to the hotel. It’s an affordable way of automating the mundane to elevate the humane and turn ordinary service processes into extraordinary standards and practices. Through this partnership with RobosizeME, hotels running on Maestro PMS can make it more fulfilling for hotel employees to go to work every day.”
Warren Dehan, President, Maestro
