As many businesses look to take advantage of automation, only a small percentage have successfully moved from isolated deployments to intelligent automation at scale. Capgemini’s intelligent automation platform enables business and IT excellence with actionable insights to reduce time to benefit whilst improving a client’s whole digital experience. The end-to-end solution brings a host of integrated benefits such as security, central orchestration, a flexible cloud-based architecture, multiple AI-driven functions, as well as a rich set of accelerators to improve client outcomes. With a flexible architecture, the platform takes inputs from your business transactions flows, IT service management processes, as well as infrastructure and application logs. It then applies several layers of intelligence to drive outcomes such as business process improvements, self-service guidance, prescribed solution service automation, auto-healing, and preventive actions. Clients across many industries who adopt these intelligent automation capabilities have realized millions of dollars in cost savings through increased operational efficiency and the reduction of wasteful activities. Let’s take a look at just two sample client scenarios that highlight the benefits of intelligent automation enabled by Capgemini.
In the first example, Capgemini’s intelligent automation platform is used to improve agility and application availability to drive change while significantly reducing the cost of operations. It integrates the client’s IT service management processes to ingest incidents and service requests and process them using either autonomous solutions or assisted automation. The platform’s AIOps capability monitors system logs and outputs from the own clients monitoring solutions to help in carrying out detailed causal analysis as well as suggesting possible remediation actions for incidents. Finally, the intelligent automation capabilities help to capture new development requirements, feed the requirements to generate test cases and execute automated testing using an in-built DevOps pipeline, thereby creating an integrated support and development process that is efficient and cost-effective.
In another scenario that shows automated data validation for a large retailer, we see a discrepancy in price between two systems that could lead to lost sales or bad service experience. This time automation is used to firstly verifying the price difference, log the issue, read the incident and then either close it or resolve it quickly.
In both scenarios, as automation use cases are expanded across the enterprises, Capgemini’s platform Control Tower will enable real-time automation performance monitoring, analytics, and control 24×7 ensuring the continued delivery of these business critical scenarios as well as an increasing number of others. The platform is supported by over 30,000 automation experts globally and is available across the full portfolio of Capgemini services.
