For any business opportunity, Solutioning Center teams, in particular in LAC (Latin American Countries), have to manually load the effort estimation from an Excel file into a quotation in Harmony (CPQ). The process is repetitive, tedious and time-consuming. That’s why it can potentially lead to human errors. Patricia Rodriguez (Solution Lead), Pedro Landaverde (SAP Intelligent RPA Developer) and Cecilia Vernabel (LAC Solutioning Center) as a team developed an attended SAP Intelligent RPA bot called SOCIA (it’s an abbreviation for SOlutioning Center Intelligent Assistant).
What did they see as the results of their work?
- Efficiency and speed are increased by 75%.
- The process is fulfilled 4 times faster ( 5:03 with RPA vs 19:00 manually).
- Data accuracy and employee experience were enhanced.
Take a look at this video here.