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Dubai Taxi Leverages AI and RPA to Improve Operational Efficiency

by Ant Sh

The Roads and Transport Authority (RTA), which is responsible for planning and executing transport and traffic projects in Dubai, has announced it is now embracing Artificial Intelligence and Robotic Process Automation to improve its operational efficiency. In a meeting with Dubai Taxi Corporation (DTC) employees, it was explained that the approved projects for DTC included the Smart Direction system, where AI will be used to analyze big data to automatically direct taxis to the highest demand spots as indicated by the demand forecast system. The project is meant to reduce the consumption of fuel and increase the number of journeys per vehicle.

As for Robotic Process Automation, the approved projects include this technology, which will:

  • improve the operational efficiency of vehicles by 3%;
  • increase the accuracy of data and forecast of areas with the highest demand by 10%;
  • and cut the trip time and increase the percentage of productive kilometers.

It will also increase the rate of trip acceptance by 15%, and reduce the cost of human resources by 20%.

“The portfolio of projects includes deploying the Smart Distribution of taxis and Tesla vehicles system, automating the collection of daily revenues of limousine services (Uber and Careem), undertaking preventive maintenance measures for taxis, distributing booking requests according to the capacity of the battery of Tesla vehicles, and sending notifications to drivers when batteries are due for charging. The process entails beefing up the fleet of taxis and limos, enhancing the integration of transportation means and providing mobility services featuring a range of comfort and care options to match the rapid growth of the Emirate and ease the mobility of mass transit riders.”

Mattar Al Tayer, Director-General, Chairman of the Board of Executive Directors of the RTA

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