Home Everest Group Conversational AI Products PEAK Matrix Assessment 2022: What’s new?

Everest Group Conversational AI Products PEAK Matrix Assessment 2022: What’s new?

by Ant Sh
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Everest Group Conversational AI Products PEAK Matrix Assessment 2022

Everest Group has recently unveiled its research, where they assess 26 conversational AI technology vendors featured on the Conversational AI PEAK Matrix® and categorize them into Leaders, Major Contenders, and Aspirants based on their capabilities and market offerings. The research is meant to help buyers select right-fit technology vendors for their needs and enable providers to benchmark themselves against each other. Let’s take a look at what has changed from the 2021 report.

Here is the 2022 version of Everest Group Conversational AI Products PEAK Matrix Assessment:

And the 2021 version of Everest Group Conversational AI Products PEAK Matrix Assessment:

LEADERS
OneReach.ai and [24]7.ai swapped their positions – the first left Major Contenders to meet Leaders and the second – vice versa. The rest of the changes is not significant.

MAJOR CONTENDERS
Except for OneReach.ai and [24]7.ai mutual replacement, we have here seven new players – LivePerson, Uniphore, NTT DATA, Gupshup, ADA, Ushur, Gnani.ai, and Enterprise Bot. Two Major Contenders 2021, Omilia and Eudata, left the Peak Matrix in 2022.

ASPIRANTS
The Block that experienced the most significant changes for the last year, namely, we see here only one player who has been here for the second consecutive year – HCL DRYiCE. The new three Aspirants are Rezolve.ai, Engati and Konverso.