Let’s look at this demo visualizing how RPA helps employees of financial organizations do their work up to 10 times faster. This dramatic acceleration is considered by comparison the workflows of Jill and Karen.
Jill works for a bank in the treasury management department. She is responsible for onboarding all new treasury management customers. At her end of a long week, Jill has to manually set up five new ACH customers before the weekend can start. She begins the tedious process of collecting all the necessary info across multiple systems such as login to CRM, access queues, data entry, etc.
Karen also works for a bank in the treasury management department. And at the end of her successful week, Karen also has five new customers to set up before the weekend can start. But she’s not worried because she uses a robot powered by robotic process automation to process entries for her. Karen’s robot is quick and easy to navigate, it effortlessly takes all of the customer information from one system and enters it into other systems. And the best part, it allows Karen to use her computer for other work while it processes in the background.
It takes Jill about 30 minutes to set up one new customer by using her robot, it only takes Karen three minutes to set up one new customer. That’s 10 times faster!
Adopting RPA creates happier and more engaged employees saving a ton of time, unlocks an employee’s true creative potential for more valuable work. The integrity and consistency of Karen’s robot reduce the number of errors and streamlines audits. This makes for better customer experience and ultimately leads to a better work/life balance.