Forrester Research’s latest data predicts the RPA software market will reach $6.5 billion by 2025, but with the caveat that growth will start to flatten as soon as next year as companies shift to more AI-fueled automation solutions.
“While we expect the tremendous market growth in 2021 to continue throughout 2022, fueled by pandemic-induced automation demand and ongoing digital transformation programs, growth rates will begin to flatten in 2023”
The services part of the market, helping implement these complex solutions, is expected to grow much more robustly compared to RPA software revenue. According to Forrester, RPA-related services could reach $16 billion by 2025, almost three times the software it’s trying to help implement. If you combine the services and software, it’s a much more impressive $22.5 billion market by 2025.
Forrester analyst Leslie Joseph explained services revenue this way: “Services revenue counts the revenue that services vendors make by providing consulting, development, implementation, maintenance, and support services around these products.” Service vendors include global systems integrators, consulting and advisory firms such as Accenture, IBM and EY, who may be partners or resellers of RPA software.