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Forrester Consulting: F&A Leaders Need Vendor Guidance for Success in Digital Transformation

by Ant Sh
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Forrester Consulting: F&A Leaders Need Vendor Guidance for Success in Digital Transformation

Forrester Consulting recently issued its custom study commissioned by Digital Workforce. The research was supplemented with custom survey questions asked of 104 Finance & Accounting decision makers at organizations in North America.

In particular, the survey participants answered the following questions:

  • What is driving adoption of RPA in your finance and accounting (F&A) organization today?
  • What are your organization’s plans to implement RPA in each of the following F&A use cases?
  • Given the extent of automation in your F&A organization, which of the following challenges does it currently face?
  • What impact do your automation-related challenges have on your organization?
  • Which of the following use cases will provide the best support for unlocking strategic decision-making insights for your organization?
  • Beyond RPA, what other automation technologies would you consider adopting to enable a broader digital transformation?
  • How can automation technology vendors better enable your organization’s F&A digital transformation?

Key Findings

  • On average, organizations are only halfway through their journey to automate F&A processes. As they progress, their focus shifts to use cases that unlock strategic decision-making insights.
  • Manual F&A processes lead to inefficiencies and increased errors, expenses, and workloads. More than 60% of manual processes cannot generate insights or let employees focus on strategic tasks.
  • F&A leaders recognize they can leverage automation to provide strategic advice to the business, improve employee retention, and tackle operational blind spots. But they need guidance to improve.

To find out all the answers to the questions listed above, download the study on the source page.