Home How Automation 360 + Google Contact Center AI Improve Customer Service, Reduce AHT, and Manage Legacy Systems

How Automation 360 + Google Contact Center AI Improve Customer Service, Reduce AHT, and Manage Legacy Systems

by sol-admin
101 views

Companies are for virtual agents like chatbots on websites as an immediate way for customers to connect with them. However, these virtual agents are limited by the data that they can connect to. This often leads to incomplete chat interactions, more human agent intervention, and poor customer satisfaction.

As we reported this March, Google Cloud announced its multi-year collaboration with Automation Anywhere to accelerate intelligent automation adoption with enterprises on a global scale. In particular, this partnership helps Automation Anywhere deliver integration of its Automation 360 Platform with Google Cloud’s Contact Center AI and not only deliver better service but do it faster.

Let’s see how Contact Center AI and Automation Anywhere work together to complete a complex customer request without any human intervention.