Coca-Cola İçecek A.Ş. is an anchor bottler and a part of the Coca-Cola System. It is the 5th largest bottler in the Coca-Cola System in terms of sales volume. Headquartered in Istanbul, the company is the bottler of Coca-Cola products in Azerbaijan, Iraq, Kazakhstan, Kyrgyzstan, Pakistan, Syria, Tajikistan, Turkmenistan, and Jordan, as well as its home country of Turkey.
The partnership between Coca-Cola İçecek and UiPath started around three years ago and, according to Leyla Delic, group chief information and digital officer at Coca-Cola İçecek, it was the second major decision she ever made as CIO at Coca-Cola İçecek. The company discovered several gaps in its processes and workflows and identified UiPath as the best partner.
“So we said, we want to improve cash flow management. We discovered that the improved invoice due date changes impacted the payment terms by 20%. We also improved credit limits approvals by 5% by removing unnecessary approval steps. We realized there were unnecessary approvals. These two are directly impacting our customers as well because it’s waiting in somebody’s queue to handle those approvals. And the customer is not getting the delivery because payment and delivery go hand in hand.”
Leyla Delic, group chief information and digital officer at Coca-Cola İçecek
There have also been cycle-time improvements across the board, according to Delic. The company has also been able to report about 30,000 hours in regained productivity in one of its operating markets in one year. Continuous process discovery and process mining allow companies to repeatedly improve on their existing processes and cut redundancies.
As indicated by Delic, an important objective for CIOs is to continuously improve process mining — not just once, but as an ongoing measure. With UiPath, this effort can be done with the added benefit of automation, powered by artificial intelligence. Two 2019 acquisitions to support growth in process mining are ProccessGold, an enterprise-grade process mining platform, and StepShot, a software documentation tool automating the creation of tutorials, workflow walk-throughs, and step-by-step guides.