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How Conversational AI Facilitates HR Humanization

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How Conversational AI Facilitates HR Humanization

According to a recent Forrester survey, in five years, roughly 85% of customer contacts within a company will be with software robots, and 87 percent of CEOs want to expand their AI workforce by building AI bots. The statistics have reaffirmed the need to use AI-enabled chatbots to automate employee contact. Let’s figure out whether such a transition will aid in the humanization of Human Resources.

Employee interactions in a typical non-automated setting include a mix of in-person conversations, emails, and phone calls. As a result, HR personnel spends a significant portion of their working hours dealing with such inquiries. The manual method and volume of requests put more strain on executives, increasing the risk of errors. Work that is dull and repetitive has a negative impact on motivation, focus, and productivity, leaving little time for innovation and creative ideas. Automation and Artificial Intelligence (AI) advancements can help in this area.

Organizations may use conversational AI for HR to deploy digital HR assistants — intelligent bots that can address a wide range of inquiries in real-time, accurately, and cost-effectively. These bots can be programmed to take users through routine benefit processes, provide updates on employee policies and enterprise-level decisions, and so on.

Thus, the HR department may automate high-frequency employee interactions, resulting in lower costs and online, user-friendly self-service choices that can be accessed from the comfort of one’s own home, at any time, and on any device of one’s choosing.

Users can access the information through digital channels they’re already familiar with, such as Facebook Messenger or WhatsApp, collaboration tools like Microsoft Teams or Slack, or even Alexa and Google Assistant as a chatbot. In addition, advances in AI are making man-machine communications more flexible, friendly, outcome-based, and pleasurable — a far cry from the rigid chatbots that irritated us in the past.

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