The handling of invoice price discrepancies is a tedious and time-consuming process that requires the attention of a dedicated accounts payables team at a major healthcare provider to review the price match exceptions report daily and identify and execute the best course of action. This manual process typically involved up to 9 AP analysts reviewing an average of 53,000 match exceptions annually, spending up to 15 minutes on each task. This resulted in approximately 13,000 hours of manual work in this organization, without including additional time spent on reprocessing errors and dealing with legacy backlogs.
By automating this crucial order management process, Roboyo helped this organization save up to 8,000 hours of manual work per year, simplifying the processing of over 50,000 price match exceptions. This automation will give FTEs 60% of their time back to focus on higher value work and can cover any increase in volume based on future growth, creating a more efficient and innovative method to maximize procurement data integrity and recapturing missed revenue as more accurate surgical cost forecasting is enabled. In addition, order delays are minimized, which will lead to a better patient experience.
Now let’s take a look at how this automated process runs live.