To err is human. Whether big or small, errors can lead to repercussions that negatively impact profit, resources, and the overall workflow of an organization. They undercut quality, compliance, and customer service. They create waste in otherwise proper systems and counteract the ROI from training, processes, and procedures. For instance, in February 2018, an employee in Pennsylvania’s Office of Administration committed an error that subsequently affected the state’s Teacher Information Management System (TIMS). As reported by PennLive, the incident temporarily enabled individuals who logged into TIMS to access personal information belonging to other users, including teachers, school districts, and Department of Education staff. In all, the security event is believed to have affected as many as 360,000 current and retired teachers.
So what can we do to ensure we don’t make a simple mistake at work that could potentially cost our employers and the economy millions? This is where Robotic Process Automation comes to the rescue. Here is how RPA offers organizations the peace of mind that processes are executed error-free.
Let Your Virtual Workforce Do The Job
Error reduction is one of RPA’s most arresting qualities. When you think about RPA, the first thing that comes to mind is automating manual time-consuming, and error-prone tasks. The situation can worsen if the workforce is outsourced and there are language or cultural differences. Once RPA is deployed, software robots can work 24/7 with fantastic accuracy, thus eliminating the margin of human error and increasing processing efficiency.
Extra caution for accuracy is also essential when you need to ensure that the process is executed in accordance with policy. With RPA, the end result is not only the elimination of human errors but also adherence to compliance requirements and faster execution of processes.
Provide Your Human Workforce With the Right Tools
Even after you’ve offloaded repetitive, rules-based tasks to your virtual workforce, many business processes will continue to be done by people. In these instances, it’s essential to choose those RPA platforms that provide attended automation solutions, ensuring that the tasks done by employees will also be executed quickly, error-free, and in compliance with corporate policy.
A clear example is Kryon’s attended automation adding a safety net around possible pitfalls by silently monitoring task execution on the desktop to ensure that an employee does not make an error. If an issue occurs, the RPA system will alert the user and offer attended automation to ensure the task is done correctly, in the most efficient manner possible. For example, suppose an employee enters the wrong information or forgets to enter/select a value (e.g., forgot to check a checkbox). In that case, a warning message pops up, alerting the employee to correct.
