Home How Vapotherm Faced the Skyrocketed Demand for Its Products After Covid-19 Hit

How Vapotherm Faced the Skyrocketed Demand for Its Products After Covid-19 Hit

by sol-admin
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Based in Exeter, New Hampshire, Vapotherm was founded in 1999 as a medical device manufacturer after creating the first heated and humidified high flow therapy nasal cannula system. The company’s products have treated more than 2.2 million patients suffering from acute respiratory distress from premature babies to geriatrics.

Challenge
Intending to do more with less, the manufacturer began to explore the automation of manual processes and deployed its first RPA bot in early 2020. About a month after the implementation, COVID-19 hit and created the company’s most significant use case for automation. The demand for the Vapotherm high-velocity therapy by hospitals had skyrocketed, and the remote customer service team needed urgent support to keep up with the increased tickets based on incoming orders.

Vendor
Vapotherm selected the Automation 360 platform delivered by Automation Anywhere for its security, cloud-based deployment option, and cost-saving benefits.

Solution
In collaboration with Automation Anywhere, Vapotherm was able to quickly build bots that would log into the system, check for order origin, and auto-assign the tickets to a processor based on a set of rules. As a result, the customer service team gained valuable time back to accelerate the processing of orders and shipment of the equipment to customers – supporting patients in need and increasing their sales. Vapotherm has since deployed bots across various functions:

• Sales analytics scorecard creation and publication
• Purchase order assignments
• ERP report creation and publication
• Accounts receivable report creation and backup, data refresh, and publication

Benefits

  • $30,000 In estimated annual savings
  • 10 Hours saved weekly