As we reported before, last year, IBM acquired the Brazilian software provider of RPA, WDG Automation, to offer a more tightly integrated RPA alternative that would be more aligned with IBM’s overall artificial intelligence (AI) strategy. IBM Robotic Process Automation with WDG Automation is a part of its AI-driven automation platform enabling you to seamlessly integrate RPA with other automation capabilities, AI, and machine learning.
Now, we suggest you pay attention to the demo which shows how Isaac, a business analyst, can use this low-code, AI-driven RPA tool to build, run and monitor a bot to automate a manual task.
The scenario: when a customer submits an address change request via the company’s website, it’s manually entered in the company’s legacy systems since APIs aren’t available. This task is repetitive, time-consuming, error-prone, and a low value to the team’s time.
With RPA, Isaac can build a bot to offload this work and free his team to focus on onboard new customers and troubleshooting operational issues.
At the end of the video, you’ll grasp how Isaac built, ran, and monitored an unattended bot to automate the input of customer information into legacy systems to leave more time for high-value customer interactions.
