The IDC MarketScape for Worldwide Intelligent Automation Services 2022 evaluated 18 companies across 52 scored criteria and collected feedback from the customers on their perception of the key characteristics and capabilities of these vendors. These 18 are EY, IBM, Infosys, Cognizant, Deloitte, Wipro, KPMG, PwC, Accenture + EPAM, EXL, Capgemini, TCS, HCL, Mindtree, NTT DATA, Genpact, Tech Mahindra. The first nine were recognized as the Leaders, the last nine were named the Major Players.
The evaluation is also based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and to one another, and highlights the factors expected to be the most influential for success in the market in both the short term and the long term. Let’s take a closer look at the three Leaders: EY, Infosys, and IBM.
EY was rated highly by buyers for its ability to provide high-quality technical and interpersonal skills, showcase and codevelop relevant use cases for intelligent automation solutions, and deliver tangible results. EY’s “end-to-end lifecycle of intelligent automation services portfolio”, breadth of technology alliances, and employee skills and retention were also noted by the analysts.
Infosys was recognized for its ability to deliver intelligent automation services to clients as part of its applied AI integrated offering backed by sound strategies for use case development, IP monetization, innovation and R&D, business skills, and employee retention. Its intelligent automation offerings span the life cycle of ‘discover, democratize, and derisk’ as part of the applied AI strategy. The IDC report additionally highlighted Infosys’ ability to leverage its range of proprietary platforms, including the Infosys Cobalt cloud offerings, to deliver intelligent automation services.
Buyers rated IBM highly for its ability to achieve desired business outcomes, optimize the ratio of onshore and offshore efforts on an engagement, integrate IBM’s team with their internal team, offer flexible pricing models and communicate the value of the services, solutions, methodologies, and tools they are currently consuming. IDC considers IBM’s end-to-end life cycle of intelligent automation services portfolio, breadth of technology alliances, and strategies around platforms, infusing enterprise intelligence in delivery, workshops and stakeholder alignment, sales and distribution, innovation and R&D (both internal and external), and employee skills as key strengths.
“As intelligent automation increasingly becomes an integral component of digital business and future enterprise strategies, services providers have evolved their portfolios and expanded their capabilities to meet a broader range of buyer needs across technology, data, people, and processes. Successful vendors both have forward-looking strategies for supporting clients’ intelligent automation adoption needs and demonstrate current capabilities and proof points through existing client engagements.”Jennifer Hamel, Research Manager, Analytics and Intelligent Automation Services at IDC