Everest Group is an industry-leading research firm focused on strategic IT, business process services, and engineering. A few days ago, the group issued its 45-page report where the research team presents a detailed analysis and assessment of 18 operations service providers featured on the Intelligent Automation in Healthcare – Solutions PEAK Matrix®. The report provides the relative positioning, a comparison of the service providers’ capabilities, and its evaluation of the providers’ strengths and limitations.
Challenges facing the healthcare sector have never been greater. Amid COVID-19, there is increased demand for services but not enough resources to pay for them. In this scenario, emerging technologies can help bridge the gap. Intelligent automation, including Robotic Process Automation (RPA), Natural Language Processing (NLP), Artificial Intelligence (AI) / Machine Learning (ML), and cloud platforms, not only help reduce costs and increase efficiencies, but also enhance member/patient satisfaction and engagement. In countries facing a shortage of medical and administrative personnel, automation can provide much-needed support in catering to healthcare operations.
According to the research, the 18 providers rank in the following categories:
Leaders
Cognizant, NTT DATA, Accenture, Exela Technologies, Wipro, Optum.
Major Contenders
HCL Technologies, emids, TCS, EXL, Virtusa, Access Healthcare, HGS, Atos, Sutherland Global Services.
Aspirants
AGS Health, GeBBS, Omega Healthcare.
“The COVID-19 pandemic accentuated healthcare payers and providers need to invest in solutions that can help them reduce business continuity risks while improving operational efficiency. In particular, intelligent automation emerged as a high priority area for these buyers.”
Ankur Verma, Practice Director, Everest Group
