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Kofax 2022 Intelligent Automation Benchmark Study

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Being published since 2019, Kofax’s yearly report has become the go-to insider study detailing companies’ intelligent automation ambitions, challenges, and outcomes. The 2022 Study is based on a survey of 800 executives working in 20 industries across 10 countries.

“This year, as companies navigate a drastically altered business landscape, they face myriad new challenges, from supply chain disruptions to workforce shortages. Yet the ‘New Normal‘ is old news—customers, prospects and other constituents are not accepting excuses for falling short of objectives. At a moment when virtually all companies agree digital workflow transformation is key, we wanted to understand where they’re focusing their priorities, and what types of automation yield the greatest benefit. Having these insights will help executives apply their limited time and resources more intelligently.”

Kathleen Delaney, Chief Marketing Officer, Kofax

The study details the high-value workflows that yield the greatest ROI, the challenges organizations need to overcome to automate these high-value processes, and the progress enterprises are making in their digital transformation efforts.

“The digital-first business environment has exposed a chasm between companies that have transformed through automation and AI and those companies that have underinvested and find themselves weighed down by analog business culture. Leveraging intelligent automation to digitally transform how work gets done is the opportunity of our generation. Companies across every industry are winning by focusing on delivering frictionless and delightful experiences for their customers, while at the same time creating productive and purposeful experiences for their employees so they can engage in more meaningful activities.”

Chris Huff, Chief Strategy Officer, Kofax

To get your own copy of this 22-page report, you need just to fill out a brief form on this page.


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