Futurism Technologies Inc. is a trusted digital transformation (DX) partner for more than 1,000 fortune organizations spanning healthcare, retail, manufacturing, and various other verticals. Futurism provides DX services across the entire value chain including e-commerce, digital infrastructure, business processes, digital customer engagement, and cybersecurity. Yesterday, Futurism presented its next-gen e-commerce platform at the eCom World conference. The platform named Dimensions is meant to reinvent the entire e-commerce landscape.
Dimensions is armed with advanced AI capabilities to help deploy intelligent and human-like virtual agents or chatbots that use machine learning (ML) and NLP algorithms to come up with smart and personalized answers to customer concerns/queries.
Today, e-commerce is all about providing personalized experiences and smarter customer journeys. It is like walking into a store and everyone there knows what you want already. Futurism Dimensions leverages AI to understand customer behavior and help create personalized recommendations and/or messages based on a user’s history. This type of personal touch is the key to win at e-commerce in today’s digital-first age.
“Artificial Intelligence (AI) is not the next big thing in the tech world. In fact, it is already one. Giants like Google, Amazon and Microsoft have invested heavily in AI in recent years to deliver personalized and super-enriching experiences to their users. What many retailers and e-commerce businesses fail to realize here is that you don’t have to be an Amazon-size business to enjoy the benefits of AI and win at customer service and personalization.”
Sheetal Pansare, CEO, Futurism Technologies Inc.