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NACF Korea’s digital transformation

by sol-admin

The National Agricultural Cooperative Federation (initialized as NH (in Korean, derived from NongHyup) or NACF) was established in 1961 to enhance the social and economic status of its membership and to promote a balanced development of the national economy. Its role is divided into three areas: marketing and supply, banking and insurance, and extension services. These are the answers of Jae-Hong Ahn and Do-Cheol Kim, two employees of Future Management Research Institute Team at NACF, to the following questions about usage of RPA (UiPath) in their organization:

How, specifically, did you introduce RPA?
– We developed the NH RPA Portal, and everything related to RPA, from proposal to development and distribution, is done through one portal. When the proposed robot script is created, it goes to the bot store. You can find the bot that you need for your job from the uploaded list. You simply click on it, and it will be listed in Mybot. Then, you can schedule what you want to run, or you can run it manually by clicking on it when you need to.

What is the difference between the NH portal and the existing COE portal?
– NH portal is customer-oriented and user-oriented. We don’t intend to focus on COE. We visited and inquired many people about tasks related to common management work, HR, payroll system before receiving proposals, and approached with BPR (Business Process Reengineering): Fundamentally redesigning corporate business processes. When you create a software robot, you tag it. Bots used in HR, bots used in TAX. The bot used in HR is used by the HR managers of each corporation. When HR managers access it, it recommends HR bots first. Users can rate robots. The satisfaction survey result was 4.5 out of 5 (= 90 out of 100). Most users were satisfied. The reason we didn’t get a perfect score is that we haven’t made any bots for users yet. Our ROI is to provide support through the Digital Workforce to make work more convenient for people.

How do you measure performance?
– If a bot will only save 5 minutes (automation development) on a simple and annoying task for 1 person, that bot’s development will be pushed back. However, if this bot can save 5 minutes for all 100,000 employees, it will be developed first.

What are your plans for the future?
– We plan to upgrade from RPA to IPA (Intelligent Process Automation). We have a plan to train RPA experts for each department. This plan allows the RPA experts of each department to create a specific department or individual needs. There are many choices we may have used, but it was the only company that would support the process from start to finish in collaboration with us.

Why UiPath?
– UiPath set themselves apart from other companies because they considered functions and processes for not only creating bots, but also the processes we’ll need beforehand and afterward. Unlike other companies that focus only on making software robots, UiPath had a full thought out and an actionable roadmap.

How was working with UiPath partner TimeGate?
– TimeGate worked on two major tasks during the project. They were in charge of NH RPA portal development and RPA script development. The NH RPA portal started out as UiPath’s concept, but TimeGate realized and implemented it. They also made suggestions in advance about development standardization and governance. We really appreciate their advice since they provided solutions to problems we can expect. We believe that we’ll continue to partner with TimeGate.