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New RPA Features of Salesforce Einstein Automate

by sol-admin

Einstein Automate is a portfolio of workflow automation, integration, digital interactions, and AI capabilities embedded across the Salesforce Platform. Yesterday, Salesforce unveiled enhancements to Einstein Automate including new capabilities in RPA and machine learning. These are the following three features:

  • MuleSoft RPA: New robotic process automation capabilities replace repetitive tasks with bots that can intelligently process documents, enter data, or take action on the user’s behalf, all without code. With MuleSoft RPA, these bots work for any system or application, including PDF documents, spreadsheets, and even disconnected legacy systems.
  • Einstein Document Reader: Use Einstein’s capabilities to scan documents such as driver’s licenses and I-9s, and take action on that data with just a few clicks in Salesforce Flow — reducing human error and improving accuracy.
  • Digital Process Automation: Build branded digital experiences fast with drag and drop tools that empower business users to define automation rules and logic, extract information from documents and integrate into automated workflows — all without writing code.

Salesforce didn’t provide pricing data for the new features but said that Digital Process Automation is available now, Einstein Document Reader is currently in pilot, and that MuleSoft RPA is expected to be generally available in 2022. Salesforce said that those interested in learning more about process automation in Salesforce should tune in to Dreamforce 2021, scheduled for Sept. 21-23.