NICE CXone poses the Call Center software combining best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. Yesterday, the company announced the launch of CXone in Singapore to enable companies in the Asia Pacific region to eliminate friction and deliver customized, connected, digital-first customer service. CXone is now supported by a dedicated local infrastructure team to accelerate organizations of all sizes and all verticals in their digital and cloud transformation.
NICE’s commitment to driving a frictionless future through CXone is in direct alignment with Singapore Digital, the country’s initiative to embrace digital innovation at a national level, making Singapore a natural frontier for collaboration. In addition, among the NICE solutions to be offered in Singapore is CXi, (Customer Experience Interactions), a new framework delivered through a unified suite of applications on the CXone platform. CXi empowers organizations to intelligently meet their customers wherever their journey begins, enables resolution through AI and data-driven self-service, and prepares agents to resolve customer needs successfully.
“Every interaction consumers have with a brand elicits some sort of emotion, and that emotion will determine brand loyalty. A mandate for every organization must be to deliver exceptional customer experiences by re-imagining their entire business through the lens of experience. We’re pleased to empower companies in Singapore to deliver the connected, seamless and hyper-personalized consumer experiences that are so vital to increasing customer loyalty and engagement with CXone.”
Paul Jarman, CEO, NICE CXone