NICE is one of the worldwide leaders in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Yesterday, the company introduced new AI-powered capabilities that enable organizations to maximize the benefits of RPA for their business. NICE RPA’s new capabilities included in version 7.6 allow organizations to use the power of digitization within their companies. These are the following features:
- ROI-based automation process recommendation – allows organizations to prioritize and select processes suitable for automation, based on a calculation of the costs for time saved for each process. The ROI calculator considers relevant objective factors, including the hours invested in the process and the number of employees who execute it. By highlighting and prioritizing the business processes, organizations can make more informed, responsible, and accurate decisions.
- Click-to-Document – enables organizations to seamlessly convert processes into documents detailing end-to-end process flows, utilized applications, and user actions at the click of a button. This capability shortens automation design time without compromising on details and allows scaling projects quickly and comprehensively. Organizations can also use this capability to train and coach their employees, mitigating the prep time needed for such activities.
- Built-in Resource Center with ready-made low-code/no-code resources – accessible directly from Automation Studio, NICE RPA’s design environment, the new built-in Resource Center offers complimentary, ready-made, plug-and-play packages and templates with no coding required to help accelerate development and scale projects. With its open-for-all approach, the Resource Center enables easy sharing and consumption of pre-built bots, callouts, NICE Employee Virtual Attendant (NEVA) skins, library functions, and more between members of the NICE RPA community.
“The digital age is powering productivity, improving service experiences, and accelerating ROI. By digitizing processes and prioritizing automations that drive maximum business value, our latest RPA capabilities are accelerating the path to a digital-first strategy.”
Barry Cooper, President, NICE Workforce and Customer Experience Group