Founded in 2004, OnviSource is a provider of software and cloud solutions. It offers workforce optimization for contact centers and back-office, multichannel analytics, cloud services, process automation, and other services. Yesterday, the company announced its strategic partnership with Voicegain, an innovative Speech-to-Text/ASR* company.
OnviSource has integrated Voicegain’s deep learning-based speech-to-text platform into its Intellecta™ multichannel analytics solution which utilizes speech-to-text and natural language understanding to analyze customer interactions and audio-based content to discover actionable knowledge and extract business insights.
To achieve high performance, OnviSource deployed the Voicegain ASR Engine on servers with NVIDIA GPUs in its data center. This architecture is referred to as an Edge deployment. While Voicegain also offers a multi-tenant cloud solution, an Edge deployment architecture has two important benefits for OnviSource:
- The first major benefit is that it allows OnviSource to meet strict customer contractual commitments related to data privacy, security, and control.
- The second benefit is that it delivers approximately a 75% reduction in costs for OnviSource compared to usage-based pricing models provided by other providers, empowering OnviSource to offer its feature-rich solutions at highly affordable and flexible prices.
“We are pleased to announce this partnership with Voicegain as their AI-driven ASR further augments our AI-driven intelligent automation solutions and our hyper-automation platform that offers integrated AI, conversational AI, RPA, BPA, and analytics. Our partnership will allow both companies to jointly develop highly sophisticated and customized AI models for various applications and industries in order to deliver unmatched accuracy and performance.”
Ray Naeini, Chairman and CEO of OnviSource
*Automatic speech recognition is a technology that converts speech to text in real-time. ASR may also be called speech-to-text or, simply, transcription systems.
