Home Pegasystems’ Webinar: How Conversational AI Can Help Make Every Agent Your Best Agent

Pegasystems’ Webinar: How Conversational AI Can Help Make Every Agent Your Best Agent

by sol-admin
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Customer service agents are already tackling the most complex customer issues. It’s time to improve the agent experience by adopting an AI-powered customer service strategy. Conversational AI, including Voice and Messaging AI, is a co-pilot to make every agent your best agent – to save time and exceed customer expectations.

Learn how Voice AI and Messaging AI helps:

  • Guide agents through their daily work
  • Automate manual tasks like form fills
  • Suggest new cases and knowledge articles

Speakers

  • Matthew Lake, Senior Director, Product – Digital Customer Service, Pegasystems
  • Ismath Mohideen, Senior Product Marketing Manager – Customer Service, Pegasystems

The webinar will take place on February 23, 11:00 – 11:40 AM EST (5:00 – 5:40 PM CET). Join it to discover how AI revolutionizes how agents get work done.​ To attend the webinar, please register here.