Quadient is an international company specialized in mailing equipment, business process automation, and customer experience management. It was originally founded as Neopost. As of 2019, the company had about 5,693 employees and annual sales of €1.14 billion. Quadient products and services are sold in about 90 countries. This Wednesday, the company announced it has partnered with leading enterprise automation software company UiPath to support enterprises in enhancing customer experience and engagement.
“Quadient and UiPath, both leaders in their markets, are joining forces to support companies in streamlining workflows and accelerating digitalization. Our strategy includes developing partnerships with best-in-class technology solution providers to shape and deliver innovative customer experience solutions for our clients. CCM and customer experience management coupled with RPA makes organizations more nimble, effective, and profitable.”
Chris Hartigan, Chief Solution Officer, Intelligent Communication Automation, Quadient
The partnership brings together Quadient’s market-leading Inspire software suite, which enables enterprises to create and deliver personalized customer communications across all digital and traditional channels, and the benefits of using the UiPath Platform for end-to-end automation. The UiPath Platform combines its leading RPA solution with capabilities for rapidly scaling digital business operations. Bidirectional integration of the two solutions enables enterprises to automatically generate and deliver complex customer documents, such as insurance policies, mortgage contracts, proposals, confirmations, and other critical customer touchpoints. Additionally, Quadient Inspire generates data from customer communications that UiPath returns to other critical core systems.