BCA (British Car Auctions) operates the largest vehicle auction site in Europe and auctions over 50% of all cars sold by auction in the UK. BCA sells over one million vehicles annually by digital auction, e-auction, and fixed price platforms.
CHALLENGE
There are two customers for every transaction – the vendor and the buyer – and a raft of supporting automotive services including vehicle inspection, refurbishment, preparation, collection, document management, and delivery which takes lots of time. That’s why the company decided to apply RPA to streamline back-office activity, drive quality and improve customer service.
SOLUTION
BCA began its RPA journey in April 2019. The introduction of RPA has removed the need to re-work some processes entirely, sped up activity, assured data quality, and offers 100 percent compliance.
“We’ve created a solid operating model and the success has been achieved thanks to collaboration across the business, the landing of the right technology platform, and working closely with our people to address any concerns that robotic automation may generate along the journey. They [bots] manage transport collection, set reserve prices for vehicles before auction using BCA’s unique Valuation service, handle the allocation of vehicles to online auctions, undertake VAT checks, and manage electronic cash receipts, among other things.”
Tanny Chiragh, Director of Business Efficiency, BCA
BUSINESS IMPACT
Over the past two years, BCA has introduced over 30 Group-wide process automations, which have delivered 126,000 hours of time back to BCA’s people to focus on customers. The company started its journey with about 1,200 transactions being handled each month by robots. Since March 2021, nearly 1.1 million transactions are managed every single month with RPA.
