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RPA at Cleveland Clinic

by sol-admin

Cleveland Clinic is a nonprofit American academic medical center based in Cleveland, Ohio. The Clinic is consistently ranked as one of the best hospitals in the United States. In 2018–2019, the U.S. News & World Report ranked Cleveland Clinic as the number 2 hospital in the Best Hospitals Honor Roll. Here is a digest of how RPA helped the clinic stay gold when the COVID-19 outbreak arose.

In March 2020, the U.S. Centers for Disease Control (CDC) approved drive-through testing for COVID-19 at hospitals like the Cleveland Clinic. The approved testing sites immediately began experiencing huge demand and long lines. The testing protocol requires a patient to be registered and for test kits to be correctly labeled for collection and reporting. Because of social distancing in place with Cleveland Clinic caregivers, this work was done by remote, with admins validating if patients are new or existing, registering the patient in the electronic healthcare system (EHR), and then printing the test label remotely to one of ten printers located at the front of the testing lines. ​

​During the first few days of testing, the manual nature of the process, in combination with human errors in printer routing and intense demand for testing, was contributing to six-hour waiting lines. And the demand was expected to increase dramatically. The Cleveland Clinic knew they had to do something quickly to ease the congestion at test facilities and get patients processed faster. They also wanted to make the registration and printing process as automated as possible, so untrained caregivers could augment staff as required to scale testing capabilities.

Thanks to the fact that ​by December 2019, Cleveland Clinic already adopted UiPath RPA, the team of Bob Gross, Senior Director of Revenue Cycle Transformation at the clinic, managed to set up and deployed two attended robots in just 48 hours. Those bots were meant to take patient data, check if they are already a patient in the EMR via a Citrix environment, register the patients, and correctly select the right printer for label creation.

While it typically takes a human two to three minutes to execute these tasks, the UiPath Robots executes in 14 to 16 seconds. What’s more, there have been zero instances of labels being sent to the wrong printer.

With those, extremely fast deployed Bots, Cleveland Clinic became able to do the following:

  • reduce wait times for testing
  • enable scaling of badly needed COVID-19 testing​
  • save eight to nine minutes per patient
  • eliminate costly manual errors
  • keep critical workers working
  • reduce hospital backlogs

Watch the video below to see the demo of the live operating bot.