Euro Bank SA (also known as Eurobank) was a Polish commercial bank offering financial services to individuals. From October 2019 the legal successor of Euro Bank SA became Bank Millennium SA. Here is the brief story about how Eurobank leveraged RPA with help of PricewaterhouseCoopers and UiPath.
A few years ago, Eurobank addressed to the consulting company PricewaterhouseCoopers for assistance in implementing RPA. At that time, the financial institution served 1.4 million private accounts and a branch network of 500 branches. It took several months to test the viability of the project and the system of several test robots.
The experience turned out successful, and the bank created its own RPA competence center, which began to study business and prepare them for automation. UiPath Orchestrator was chosen as the platform for centralized robotic control. The choice of a solution from the list proposed by PwC was carried out based on the results of testing, in which UiPath Orchestrator showed the best indicators in profitability, simplicity, and ease of use.
The results of the project exceeded expectations. For example, the robots were able to take over about 20% of the bank’s back-office tasks. These 20% almost completely included compliance-related tasks. Moreover, the bank noted the improvement in the quality of customer service, and the resulting savings in working time exceeded 20 FTE ( full-time equivalent).