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RPA at KfW (Germany)

by sol-admin

The KfW is a German state-owned development bank, based in Frankfurt. AKOA (Another Kind of Automation) is a Swedish full-service UiPath partner with the UiPath Professional Services (PS) Certification, which performs consulting, implementation, and managed services. This is a digest of how KfW ensured liquidity during the Corona crisis by implementing RPA with AKOA engagement.

The COVID-19 pandemic created an unforeseen challenge for the economy of Germany. Thousands of companies and private citizens face liquidity issues. The German government issued the COVID-19-“Abmilderungsgesetz”, whose central aim was to limit the negative economic impact of the pandemic on organizations and individuals. Among other elements, the law included an entitlement for a respite. During a short period, tons of customers requested a respite from their current loan repayments from KfW. Processing this wave of applications manually, within the desired run through times, is only possible to a limited extent. But delayed processing could put the companies’ solvency under pressure. That was a trigger for AKOA and KfW to start working on an innovative solution of the application handling process automation immediately.

The problem was solved by running just one bot. This robot operates the existing systems exactly the same way an employee would – up to that point, the systems had been used for manual handling. In addition, using RPA also reduced security risks and automation is simply added ‘on top’. The automation process of the digital requests for a respite has been realized within only five weeks. Ensuring liquidity for customers quickly helped KfW to get through the crisis. The workload within the relevant KfW-units has come back to an attainable level after the go-live of the robot.


  • Due to an automation ratio of 80%, the applications could be processed within only a few hours
  • By automizing and implementing quality check mechanisms, mistakes have been almost completely ruled out regardless of the increased amount of applications.
  • Shift and weekend work could be avoided regardless of the record-high number of applications.