NGA Human Resources has been a leading provider of HR solutions for almost 50 years. It has more than 4,500 employees in 35 countries.
The original automation solution was not delivering its expected value as employees required a significant amount of technical knowledge and training to automate processes. At the beginning of 2019, the company decided to work with Automation Anywhere due to its user-friendly and easy-to-deploy solutions.
The single biggest consumer of automation at NGA HR is the global access management team. Automation was the perfect solution for the repetitive and urgent processes that occurred 24/7. With the help of RPA, the organization now effectively manages processes that touch 1,000 systems. For example, a massive volume of password resets for SAP system access are now automated, as well as an extensive employee access termination sequence.
• Global access management
• Password reset
• Action termination
• 50% Reduction in virtual machines
• 23 Processes migrated to RPA
• 13,000 Hours saved annually
• 4 Months to automation deployment
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