Skanska AB is a multinational construction and development company based in Sweden. It is the fifth-largest construction company in the world according to Construction Global magazine. The most notable Skanska projects include the renovation of the United Nations Headquarters, the World Trade Center Transportation Hub project, Moynihan Train Hall, 30 St Mary Axe, MetLife Stadium, Mater Dei Hospital, and others.
After adopting a new ERP system, there were new processes that needed to be embedded into daily work practices and a very limited resource to make this happen. The company realized that RPA offered the opportunity to improve these processes while removing many of the mundane, error-prone tasks that the center’s staff had to complete.
Provided by UiPath, RPA at Skanska was used to automate a variety of processes. For instance, the company introduced a new ‘digital colleague’ called Bob into its Shared Service Center. Today, the robot is responsible for handle many of the tasks involved in customer invoice handling and processing, payments, reminders, and the management of accounting journals. In most cases, Bob works alongside the staff taking care of the processing and only alerting someone when they need to take action. It’s also helping to automate the approvals.
Another area to implement RPA was the HR department that has automated processes with RPA with the assistance of a digital colleague called HRobin. The time saved has been impressive. For example, the first process automated was to quality assure and control vast amounts of payment data sent from the payroll system to the ERP. Previously, this took one employee a week to check the millions of transactions every month. Today, the robot takes five minutes each day to handle the task.
- 35 processes automated in under three years
- 10,000 hours returned to the business each year
- 5 min payroll data processing reduced from 1 week
- 30 min monthly automation maintenance reduced from one week monthly