Lyse is an energy production and distribution company, supplying fiber networks and broadband services to households and business across Norway. With more than 100 years of experience in building and operating infrastructures, Lyse has established itself as the number one fiber-optic broadband company in the country.
Its team sought management buy-in early on to help gain momentum for the concept of RPA. They managed to justify their investment in RPA through an in-house POC workshop where test bots were created to deliver the necessary data needed to validate the business initiative. The first bots created were used to help the IT, HR, customer service, back office, and procurement departments execute repetitive, manual tasks.
“Automating a process frees you up to make improvements overall. Without automation, you’re simply too busy.”
— Eirik Østrem (Continuous Service Improvement Manager)
Even though Lyse was growing rapidly, due to the nature of their business, they had to manage a lot of slow processes. As a Norwegian company creating the regional power infrastructure, they had to dig a lot of trenches for cables while also navigating through the rigorous process of government approvals. To dig just one trench, applications had to be submitted to multiple local and national departments through different channels and in different formats. To reduce valuable manpower, Lyse automated this process. Now, they only write an application once and then a bot distributes it in the required format to the relevant agencies. This successful adoption of RPA has helped employees recognize the value of automation. Employee involvement in automation initiatives has led to a better understanding of their own value to the business, increasing both productivity and engagement.
- 20,000 hours saved annually
- 50 bots deployed
- 100 bots expected by 2021
What about the future of RPA at Lyse?
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