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RPA for Financial Services at Volkswagen

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Volkswagen is the flagship brand of the Volkswagen Group, which, in turn, is the largest carmaker by worldwide sales in 2016 and 2017. The group’s biggest market is in China, which delivers 40% of its sales and profits. The German term Volk translates to “people”, thus Volkswagen translates to “people’s car”.

Here are a few details about how COVID-19 has impacted the RPA program for Financial Services at Volkswagen which were disclosed by Adam Goodacre, BPI and RPA Manager, Volkswagen Financial Services when he was interviewed by Linsey Woodvine, Customer Success Manager at UiPath. During their conversation Adam answered the following questions:

0:05 How has COVID-19 impacted him and his team?

0:31 What challenge has that brought in terms of the increased demand?

1:42 Do they have examples of a process that needs to be automated as a direct result of COVID?

4:32 What would have happened had they not be able to automate that process?

5:10 What were the benefits of automating this process?

7:43 How will they keep up with that momentum?

8:35 How do they manage the prioritization of new requests?

10:10 What’s next for their automation team?

11:02 What advice would he give to other customers starting their journey with RPA?

12:53 What kind of collaboration is going on globally at VW?