Ticket management is the process of managing issues and requests. Tickets are simple data entities for tracking something that needs to be actioned. Ticket management is built into a broad range of software and is an extremely common business tool. A manual IT Ticket resolution can frequently be slow and error. The video you can watch below demonstrates IT Helpdesk ticket resolution using AARI – Automation Anywhere Robotic Interface. AARI is used within Automation Anywhere to streamline IT ticket resolution and eliminate mundane, repetitive work.
The manual workflow (pictured) results in approval delays, as well as operational delays since engineers, must log into multiple systems to resolve tickets. In the automated workflow (pictured), bots streamline the approval process and perform the account/ticket updates. Let’s see how AARI helps streamline IT ticket resolution.