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RPA for Welfare and Pension Services

by sol-admin
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The Department for Work and Pensions (DWP) is the U.K. government department responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department it administers the State Pension and a range of working age, disability, and ill health benefits to around 20 million claimants and customers. Here is about how DWP adopted RPA to automate routine tasks, increase productivity and improve decision-making.

The RPA journey started with setting up the “Intelligent Automation Garage” whose first task was to bring 17 separate RPA projects together and focus on 4 pilots. The pilots were delivered within 12 weeks, achieving multimillion-pound savings each year, according to DWP’s projections. The case in point was the process of new pension claims which cleared the entire backlog of 30,000+ claims just in two weeks. That was achieved by implementing 12 UiPath robots that managed to handle 2,500 claims per week instead of manual work that would have needed to employ a great number of people.

“Rather than just proving the technology concept, the pilots became business-critical as soon as they were delivered. We were able to show that RPA could move from concept to deployment in weeks not the six to nine months that people were used to – even with agile projects.”

Shaun Williamson, Senior Product Manager, DWP

UiPath Robots are built from easy-to-use customizable templates so the department can create a new Robot in three minutes in each case of peak capacity.

Key Benefits

30k claims
cleared from the backlog in 2 weeks by Robots

15:1
return on investment (ROI) from RPA systems

3 mins
is all it takes to deploy a new robot