Whether your RPA program is just getting started or you have successfully implemented a bunch of automations, there will likely come a time when some of the automations fail, and you might get a dreaded phone call from frantic business users wanting to know what happened.
Why do bots fail? They utilize selectors when working with other applications so even an insignificant change to an underlying application or environment can cause a bot failure. That’s why it is vital that bots not only have the appropriate level of monitoring and response time in place but also the correct level of IT Change Management oversight. A process that is too rigid can cause unnecessary downtime, whereas a process that is too loose may not meet the audit and regulatory requirements of the organization.
In the video below, you’ll see Chazey Partners RPA experts Chuy and Jim discussing RPA monitoring and maintenance and how to develop an efficient and effective post-deployment strategy using their practical experiences.