Salesforce recently introduced the next generation of MuleSoft, a unified solution for automation, integration, and APIs to easily automate any workflow so any technical or non-technical team can adapt to constant change and business complexity. With the overall goal to accelerate digital business transformation initiatives without writing code, the solution now includes no-code capabilities to automate repetitive manual tasks using bots with MuleSoft RPA and to quickly connect data from any system, such as Slack, Stripe, and Workday, with MuleSoft Composer. The news was announced at the MuleSoft CONNECT 2022 conference.
These new capabilities are fully integrated into Salesforce Flow, a complete suite of automation technologies across the Customer 360 to help save time, increase productivity, and deliver better experiences. Business teams like sales can close deals more efficiently, and service agents can quickly sync customer records to improve customer service interactions.
To recap, Salesforce entered the growing RPA market last fall with the acquisition of Servicetrace and brought it into MuleSoft. According to the company, Salesforce customers are running 4.8 billion MuleSoft transactions daily and decreasing operational costs by 74%, while saving more than 100 billion hours of work every month with Salesforce Flow. Across industries, customers are using Customer 360 with MuleSoft to automate workflows at scale and enable business growth.
