Cognizant and digital workflow company ServiceNow on Wednesday announced a strategic partnership to advance the adoption of AI-driven automation across industries. The expanded alliance is expected to accelerate the path toward building a $1 billion combined business for the companies.
The multi‑disciplinary Cognizant ServiceNow Business Group significantly expands the decade‑long relationship between the companies and will bring to market integrated offerings designed to solve complex problems, automate operations and enhance employee and end‑customer experiences through the use of AI.
“Every CEO is in an innovation race right now. The winners will embrace AI‑led transformation to reinvent how they do business. By combining the power of Cognizant’s solutions and services with the intelligent platform for end-to-end digital transformation, we will accelerate automation to solve our customers’ toughest challenges. This means organizations in every industry, from healthcare and life sciences to financial services, can keep pace in this ever-changing environment.”Bill McDermott, Chairman and CEO, ServiceNow
“Across sectors, firms strive to improve their competitiveness, optimize operations, and deliver better overall experiences, but face challenges around platform silos and intensive, manual workflows. Cognizant and ServiceNow are well‑positioned to address these challenges through the combination of our deep industry expertise, enterprise AI solutions and ServiceNow’s powerful platform, delivering innovative, cost‑effective solutions that enhance the value of our clients’ products and services to their end customers.”Ravi Kumar S, CEO, Cognizant