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State of Process Automation 2022

by sol-admin

Camunda is an emerging player in the RPA market raised roughly $100 million funding round last year. Recently, the company commissioned Regina Corso Consulting to survey more than 600 IT decision-makers in North America and Europe to understand the state of process automation. Here is a digest of the survey findings.

  • Nine in ten decision-makers (89%) say Process automation has led to increased business growth in the past year – and a third say they’ve generated at least 100% ROI in the past year alone.
  • 57% of respondents report their organization uses a hybrid infrastructure for various process automation components (50% say private cloud, 45% say public cloud, 41% say on-premises).
  • More than half (52%) say they are already using open source technologies, while 34% are in the process of transitioning to them, and 11% are planning to use open source in the next year or so. Just 3% do not intend to transition to open source technology.
  • Respondents see the value in RPA. Specifically, 92% find one of the main benefits of RPA is that it improves quality and/or minimizes errors. The same amount believes that RPA automates manual tasks so that employees can focus on strategic work.
  • While about one-third of respondents (34%) say they are using RPA bots extensively across the organization, most (78%) report that RPA bots operate in silos and do not connect to broader end-to-end processes.

RPA certainly has the potential to help organizational processes – but only if RPA bots are orchestrated properly. Camunda advises not to allow these silos to increase but to think strategically and holistically about how RPA fits into a broader process automation approach instead.

You can also find the whole pack of insights into the state of process automation by downloading the full report of Camunda.